Policies
Shipping & returns
Every order ships from our US warehouse with tracking, and every order is covered by eBay's Money Back Guarantee. The full, authoritative policy lives on our eBay storefront — what's below is the plain-English version.
Shipping
Domestic flat-rate USPS or UPS Ground, depending on weight and dimensions, with tracking on every shipment. Most orders ship within 48 business hours of eBay confirming payment.
Heavy or oversize parts (bumpers, doors, hoods, trunk lids) ship freight or specialty parcel — those listings call out the higher rate up front.
Packaging
Headlights, taillights, electronics, and trim go in purpose-built foam-lined cartons. Bumpers and panels get bubble wrap + edge guards inside an oversize carton.
Insurance is included on every order. If carrier damage occurs, file the claim through eBay and we'll handle the rest.
eBay buyer protection
Every transaction is covered by eBay's Money Back Guarantee. If your part doesn't arrive, doesn't match the listing description, or arrives damaged, you're protected — request a return through eBay and they enforce it.
No need to chase us by phone. eBay handles the dispute and we resolve it through their interface.
Returns
30-day returns on every listing unless the listing explicitly says otherwise (rare; usually only on labeled-as-rebuildable parts).
Initiate the return through your eBay order page — eBay issues the prepaid return label, you ship it back, refund posts once we receive it. No restocking fee on misdescribed parts; 15% on buyer's-remorse returns.
International orders
Most listings ship US-only by default to keep prices honest. If you're outside the US and need a part, send us a quick note with the listing URL and your country — we'll quote shipping within a business day. Buyer is responsible for any duties or import taxes.